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Game installed fine, but won't run
Topic Started: Mar 11 2015, 10:06 AM (3,667 Views)
DSgamby
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I wonder if UAC needs to be turned off.

See the quoted text with Windows 8 in it.
http://www.thebreakaway.net/forums/showthr...a-and-Windows-7
If I ran away, I'd never have the strength
To go very far
How would they hear the beating of my heart
Will it grow cold
The secret that I hide, will I grow old
How will they hear
When will they learn
How will they know
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Vod
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ntdll crash is very hard to debug since ntdll handles a lot of low level core windows operations. If there's a problem there, it won't just cause an NHL 2004 crash. The crash is happening in ntdll because NHL 2004 is probably passing an invalid argument as a result of some other problem, like an installation problem, driver compatibility issue or any number of other things. An ntdll offset is just not enough information to debug a problem like this.
NHL 2004 Launcher | My Changelog | NHL 2004 Preservation | NHL 2004 Debugger
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Gimmpy666
Junior League
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Any idea why the character models/faces won't load when running the game in Virtual Box? Everything in the menu is fine
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Vod
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Gimmpy666,4 April 2015
2:45 PM
Any idea why the character models/faces won't load when running the game in Virtual Box? Everything in the menu is fine

I have no idea. I would keep trying to get the game working natively on your system. What is your full system specs?

I would start from scratch and just see if you can get the game running with the preservation mod since it requires the least amount of effort to install.

- Fully uninstall everything you installed. Check "my documents" for an NHL 2004 folder and delete it if it still exists.
- Install the game to any directory other than program files
- Download the .bat file at the end of this post, copy it to the game directory containing nhl2004.exe and open it
- Download the NHL 2004 preservation mod, copy it to your game directory and ovewrite any files. Open IE fix.reg that is included in the zip.

Run the game.
NHL 2004 Launcher | My Changelog | NHL 2004 Preservation | NHL 2004 Debugger
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Gimmpy666
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/Thanks for the response Vod, really appreciate it. I've had absolutely zero luck getting it to work natively on my computer. I've done what you said before, but I'll give it another shot!

As for my system specs.. Not sure if there's any way to copy and paste them. (I'm new to windows 8)

Here's a general idea:

(Alienware 14)
Processor: Intel® Core(tm) i7 - 4700MQ CPU @2.40GHz
Installed memory (RAM) 16.0 GB
System type: 64-bit Operating System, x64-based processor, Windows 8.1
Graphics Cards: Intel® HD Graphics 4600, NVIDIA GeForce GTX 765M

Let me know if you need any more info. I'll try the reinstall right now.

UPDATE:

I copied the registry.bat file to the game directory(C:\NHL 2004). When I run it, I get the following errors:

Posted Image

And run as administrator, I get:

Posted Image

UPDATE: I left the registry.bat files and the .dll files it's trying to register in the game directory. I then also copied them to SysWOW64 and System32. Running registry.bat in SysWOW64, got the same errors as above. Running it in System32 however, worked. I then went back into the game directory (C:\NHL 2004) and SysWOW64 and tried running the .bat file again, and it succeeded. Registry.bat had to be run as administrator or I got the first error.

Installed NHL Preservation and IE fix.reg ran without an issues. Just to be safe, I copied it to SysWOW64 and System32 as well. After all that however, I still get the usual "Please insert correct CD-ROM" error. I downloaded every version of the "No-CD Crack" and installed them 1 after another, trying to run the game for each version; but to no success. Can't get it to run as usual. Just get the same error, every time:

Posted Image

Same error with all the mods installed correctly. I can actually run it in with Virtual Box. However, when I go to start up "Play Now", there are no player models; just solid colours.
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trent
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Can you run all other games on that system normally?

Maybe your system has some fundamental issues?

There have been many difficulties installing the game/mod in the past, but never anything like you have here. :thinking:
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Gimmpy666
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Yeah, all other games run fine. Even emulators and old DOS games. It's a brand new computer, so I can't imagine it'd have any issues
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Gimmpy666
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Here is what comes up in the Even Viewer when I try and run Launcher.exe. I get two errors:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: NHL2004.exe
P2: 0.0.0.0
P3: 72454562
P4: ntdll.dll
P5: 6.3.9600.17668
P6: 54c846bb
P7: c0000005
P8: 00042c4d
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NHL2004.exe_fba779e4cb887b1f0b3a2a9f51e15b3bef29c8_19805536_1827ce34

Analysis symbol:
Rechecking for solution: 0
Report Id: d1dff6ea-dc27-11e4-8263-9cd21e4039f8
Report Status: 2048
Hashed bucket:

Faulting application name: NHL2004.exe, version: 0.0.0.0, time stamp: 0x72454562
Faulting module name: ntdll.dll, version: 6.3.9600.17668, time stamp: 0x54c846bb
Exception code: 0xc0000005
Fault offset: 0x00042c4d
Faulting process id: 0x2ad0
Faulting application start time: 0x01d070348eeda605
Faulting application path: C:\NHL 2004\NHL2004.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d1dff6ea-dc27-11e4-8263-9cd21e4039f8
Faulting package full name:
Faulting package-relative application ID:

--------------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: NHL2004.exe
P2: 0.0.0.0
P3: 72454562
P4: ntdll.dll
P5: 6.3.9600.17668
P6: 54c846bb
P7: c0000005
P8: 00042c4d
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NHL2004.exe_fba779e4cb887b1f0b3a2a9f51e15b3bef29c8_19805536_2c17c887

Analysis symbol:
Rechecking for solution: 0
Report Id: d056342d-dc27-11e4-8263-9cd21e4039f8
Report Status: 2048
Hashed bucket:

Faulting application name: NHL2004.exe, version: 0.0.0.0, time stamp: 0x72454562
Faulting module name: ntdll.dll, version: 6.3.9600.17668, time stamp: 0x54c846bb
Exception code: 0xc0000005
Fault offset: 0x00042c4d
Faulting process id: 0x2ad0
Faulting application start time: 0x01d070348eeda605
Faulting application path: C:\NHL 2004\NHL2004.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d056342d-dc27-11e4-8263-9cd21e4039f8
Faulting package full name:
Faulting package-relative application ID:



Looks like the application is crashing twice? The error seems to be the exact same thing. Looks like it's something to do with the ntdll.dll file.
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Vod
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I notice you have two GPUs installed. Which one are you using for NHL 2004?
NHL 2004 Launcher | My Changelog | NHL 2004 Preservation | NHL 2004 Debugger
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Gimmpy666
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I've tried running it with NVIDIA and the Intel GPU. Both crash, although with Intel the screen flashes between a black screen and the desktop twice before crashing. With NVIDIA it's just black with the screen kind of flickering before it crashes.

Could it be an issue with the fact I have a 64-bit Operating System? I read somewhere that NHL 2004 doesn't work on 64-bit systems. Which doesn't make a lot of sense to me
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DSgamby
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I run NHL 2004 on my Vista 64 bit with no problems.
If I ran away, I'd never have the strength
To go very far
How would they hear the beating of my heart
Will it grow cold
The secret that I hide, will I grow old
How will they hear
When will they learn
How will they know
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trent
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Project Leader
Gimmpy666,6 April 2015
8:45 AM


Could it be an issue with the fact I have a 64-bit Operating System? I read somewhere that NHL 2004 doesn't work on 64-bit systems. Which doesn't make a lot of sense to me

Most of us have 64-bit systems and no issues at all.
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Sence
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I had also 64 bit Vista and the game worked really well.

So you are not using those GPUs at the same time. Like with SLI or similar?
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Vod
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The only thing I can suggest at this point is using software such as dependency walker and API monitor to see if you can get more information. If you still have rebuilt installed, you can also try creating a launcher log.
NHL 2004 Launcher | My Changelog | NHL 2004 Preservation | NHL 2004 Debugger
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Gimmpy666
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Vod,6 April 2015
4:34 PM
The only thing I can suggest at this point is using software such as dependency walker and API monitor to see if you can get more information. If you still have rebuilt installed, you can also try creating a launcher log.

Not sure how to do the launcher log, but I've downloaded API Monitor and Dependency Walker and I'll post some results.

UPDATE:

API Monitor came up with this:

Monitoring Process "C:\NHL 2004\nhl2004.exe" | Attach: Static Import
Process Started - PID: 6564 | 32-bit | nhl2004.exe | "C:\NHL 2004\nhl2004.exe"
Process Started - PID: 6388 | 32-bit | WerFault.exe | C:\Windows\SysWOW64\WerFault.exe -u -p 6564 -s 420
Process Stopped - PID: 6564 | nhl2004.exe
Process Stopped - PID: 6388 | WerFault.exe
Process Stopped - PID: 8852 | WmiApSrv.exe
Service Stopped - PID: 8852 | WMI Performance Adapter
Monitoring Process "C:\NHL 2004\Launcher.exe" | Attach: Static Import
Process Started - PID: 6076 | 32-bit | Launcher.exe | "C:\NHL 2004\Launcher.exe"
Process Started - PID: 7280 | 32-bit | nhl2004.exe | "C:\NHL 2004\NHL2004.exe"
Process Started - PID: 9712 | 32-bit | WerFault.exe | C:\Windows\SysWOW64\WerFault.exe -u -p 7280 -s 408
Process Stopped - PID: 6076 | Launcher.exe
Process Stopped - PID: 7280 | nhl2004.exe
Process Stopped - PID: 9712 | WerFault.exe
Monitoring Process "C:\NHL 2004\nhl2004.exe" | Attach: Static Import
Process Started - PID: 7036 | 32-bit | nhl2004.exe | "C:\NHL 2004\nhl2004.exe"
Process Started - PID: 9612 | 64-bit | svchost.exe | | Unsupported architecture.
Process Started - PID: 4780 | 32-bit | WerFault.exe | C:\Windows\SysWOW64\WerFault.exe -u -p 7036 -s 412
Service Started - PID: 9612 | 64-bit | WerSvc | Windows Error Reporting Service | | Unsupported architecture.
Process Stopped - PID: 7036 | nhl2004.exe
Process Stopped - PID: 4780 | WerFault.exe
Monitoring Process "C:\NHL 2004\nhl2004.exe" | Attach: Static Import
Process Started - PID: 8148 | 32-bit | nhl2004.exe | "C:\NHL 2004\nhl2004.exe"
Process Started - PID: 7328 | 32-bit | WerFault.exe | C:\Windows\SysWOW64\WerFault.exe -u -p 8148 -s 400
Process Stopped - PID: 8148 | nhl2004.exe
Process Stopped - PID: 7328 | WerFault.exe
Monitoring Process "C:\NHL 2004\nhl2004.exe" | Attach: Static Import
Process Started - PID: 7988 | 32-bit | nhl2004.exe | "C:\NHL 2004\nhl2004.exe"
Process Started - PID: 8356 | 32-bit | WerFault.exe | C:\Windows\SysWOW64\WerFault.exe -u -p 7988 -s 412
Process Started - PID: 2968 | 32-bit | avgcmgr.exe | "C:\Program Files (x86)\AVG\AVG2015\avgcmgr.exe" -e
Process Started - PID: 9800 | 64-bit | conhost.exe | | Unsupported architecture.
Process Stopped - PID: 2968 | avgcmgr.exe
Process Stopped - PID: 9800 | conhost.exe
Process Stopped - PID: 7988 | nhl2004.exe
Process Stopped - PID: 8356 | WerFault.exe


Kind of strange... It seems like different things are happening everytime I run it.


This is what Dependency Walker came up with:

In x64 version:

Error: At least one required implicit or forwarded dependency was not found.
Error: At least one module has an unresolved import due to a missing export function in an implicitly dependent module.
Error: Modules with different CPU types were found.
Warning: At least one delay-load dependency module was not found.
Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module.

API-MS-WIN-CORE-KERNEL32-PRIVATE-L1-1-1.DLL
API-MS-WIN-CORE-PRIVATEPROFILE-L1-1-1.DLL
API-MS-WIN-SERVICE-PRIVATE-L1-1-1.DLL
D3D8.DLL
API-MS-WIN-CORE-SHUTDOWN-L1-1-1.DLL
EXT-MS-WIN-NTUSER-UICONTEXT-EXT-L1-1-0.DLL
IESHIMS.DLL

*All of those files came up with: "Error opening file. The system cannot find the file specified (2)"


x86 version:

Error: At least one required implicit or forwarded dependency was not found.
Warning: At least one delay-load dependency module was not found.
Warning: At least one module has an unresolved import due to a missing export function in a delay-load dependent module.

API-MS-WIN-CORE-KERNEL32-PRIVATE-L1-1-1.DLL
API-MS-WIN-CORE-PRIVATEPROFILE-L1-1-1.DLL
API-MS-WIN-SERVICE-PRIVATE-L1-1-1.DLL
API-MS-WIN-CORE-SHUTDOWN-L1-1-1.DLL
EXT-MS-WIN-NTUSER-UICONTEXT-EXT-L1-1-0.DLL
IESHIMS.DLL

*All files came up with the same error: "Error opening file. The system cannot find the file specified (2)"
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